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Telecaller

Responsibilities And Duties:

  • Contact potential or existing customers to inform them about a product or service using
    scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales and note useful information;

Requirements:

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English, Hindi & any additional Indian language is an added
    advantage
  • Excellent communication and interpersonal skills
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

Education qualification:

  • Higher Secondary(12th Pass) (Preferred)
  • Graduate (B.COM,BBA,BA…)
  • With good communication skills (English, Hindi,Marathi)